Frequently Asked Questions (FAQ)
Welcome to our FAQ page! We’ve gathered the most common questions about orders, shipping, returns and payments to help you quickly find the answers you need.
Our goal is to make your shopping experience as smooth and enjoyable as possible. Whether you’re placing your first order or you’re a returning customer, you’ll find clear information and helpful guidance below.
Can’t find what you’re looking for? Our customer support team is always happy to help — feel free to contact us at info@leexic.com we’ll get back to you as soon as possible.
FAQ:
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What is your shipping policy?
We offer free shipping within the United Kingdom on all orders. Each item is carefully packed and handled to ensure a safe and timely delivery.
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What are your delivery times?
Orders placed before 6:00 PM (GMT), Monday to Friday, are processed within 2–3 business days (excluding weekends and holidays).
Once dispatched, delivery within the United Kingdom typically takes 4–7 business days, depending on your location.
This means the total estimated delivery time is 6–10 business days.
Please note that during peak seasons, promotional periods, or due to carrier delays and weather conditions, delivery times may be slightly extended. We always strive to keep you informed of any significant updates regarding your order.
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How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your order via our Order Tracking Page.
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Which shipping partners do you use?
We work with trusted couriers for the UK, including Royal Mail and DHL, to ensure safe and reliable delivery of all orders.
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What if my package hasn't arrived or is lost?
If your order hasn’t arrived within the expected delivery time, please first check the tracking information provided in your shipping confirmation email. Still no update? Contact us at info@leexic.com If your parcel is confirmed lost, we’ll either resend your order or issue a full refund, whichever you prefer.
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What if my items arrives damaged or broken?
We’re sorry to hear that! If your item arrives damaged, please email us at info@leexic.com as soon as possible after receiving your package. Be sure to include your order number and photos of the item and packaging. We’ll arrange a replacement or refund right away.
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How do I return an item?
If you're not completely satisfied with your purchase, please email info@leexic.com within 30 days of receiving your order to request a return. Items must be unused, in their original condition, and include all original tags and packaging. Refunds are issued once we receive and inspect the returned item.
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How long does it take to process a refund?
Refunds are processed within 10 days after receiving and inspecting the returned item. You will receive a confirmation email once your refund has been issued. If more than 10 days have passed since we’ve approved your return, please contact us at info@leexic.com
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Who pays for the return shipping costs?
If you're returning an item because it's damaged, incorrect, or faulty, we’ll cover the return shipping costs. For all other returns (such as if you changed your mind), the return shipping is at your own expense. Please reach out to info@leexic.com before returning any item.
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How do you protect my privacy?
We take your privacy seriously. All transactions are protected by SSL encryption to keep your payment and personal information secure. We only share your data with trusted third parties where necessary to process your order and deliver our services — such as our payment processor and shipping partners. We will never sell your personal information. For full details on how we collect, use, and protect your data, please review our Privacy Policy.
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What payment methods you accept?
We accept the following payment methods: Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, Shop Pay, PayPal
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What currency are payments processed in?
All transactions are processed in GBP (British Pounds). If you’re shopping from outside the UK, your bank may apply conversion fees or use their own exchange rates.
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Are my payments secure?
Yes — your payment security is a top priority. All transactions are protected with SSL (Secure Socket Layer) encryption to ensure your information is safe.
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How will I know if my payment was successful?
After a successful payment, you will receive an order confirmation email. If you don’t receive it, please check your spam folder or contact us at info@leexic.com
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What should I do if my payment is declined?
Please double-check your card details, billing address, and available funds. If the issue continues, contact your bank or card provider. You’re also welcome to reach out to us at info@leexic.com for assistance.
Contact information:
Store name: Leexic
Company name: EcomVade B.V.
Company Address: Ceintuurbaan 18, 8024 AA, Zwolle, Netherlands
Warehouse Address: 34 The Grove, Sutton Coldfield, B74 3UD, United Kingdom
Chamber of Commerce: 83753508
VAT number: NL862978075B01
Phone: +44 7311 132330
Email: info@leexic.com
Monday to Friday | 09:00 – 17:00 (GMT)
Weekends | 11:00 – 16:00 (GMT)
We aim to respond to your inquiries within 24 hours.